Privacy Policy

We collect information you provide directly when you create an account, including your name, email address, company name, and job title. When you use our platform, we collect information about the projects you create and the documents you upload for analysis. We also collect usage data including how you interact with our platform, the analysis modes you use, and technical information about your device and browser.

We use your information to provide and improve the PX-360 platform, process your document analyses, communicate with you about your account and our services, and respond to support requests. Your account and billing information is used solely for managing your subscription, processing payments, and maintaining your account access.

Construction documents you upload to PX-360 are stored securely and used solely for the purpose of performing the analyses you request. Your documents are not shared with other users, used for training purposes, or accessed by anyone outside of necessary platform operations. Documents are stored using industry-standard encryption at rest and in transit. You may delete your documents at any time through your project dashboard.

When you submit a support request through our contact form, we collect your name, company, email address, and the content of your message. This information is used solely to respond to your inquiry and improve our support services. Support communications may be retained for quality assurance and to help resolve future inquiries.

Payment processing is handled by secure third-party payment processors. PX-360 does not store your complete credit card numbers or banking details on our servers. We retain billing records including transaction amounts, dates, and subscription status for accounting and customer service purposes.

We implement appropriate technical and organizational security measures to protect your personal information and uploaded documents against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, regular security assessments, access controls limiting who can access your data, and secure data storage infrastructure.

We do not sell, trade, or otherwise transfer your personally identifiable information or your uploaded documents to outside parties. We may share information with trusted third parties who assist us in operating our platform, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

You have the right to access, correct, or delete your personal information at any time. You may also request a copy of the data we hold about you. To exercise any of these rights, please contact us through our support page. You may close your account at any time, at which point we will delete your personal data and uploaded documents within a reasonable timeframe, except where we are required to retain certain information by law.

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the effective date. We encourage you to review this page periodically for any changes.

If you have questions about this privacy policy or our data practices, please visit our Support page to submit a request and we'll be happy to help.